The terms "We" / "Us" /"Our"/ “Company” individually and collectively refer to H2H Intercity Solutions Private Limited owner of the Brand “EV City Ride” and the terms "You"/"Your" /"Yourself" refer to the Users. The term “Services” refers to any services offered by H2H Intercity Solutions Private Limited.
This Privacy Policy is an electronic record in the form of an electronic contract formed under the information Technology Act,2000 and the rules made thereunder and the amended provisions pertaining to electronic documents/records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic, or digital signature.
This Privacy Policy is a legally binding document between You and the Company. The terms of this Privacy Policy will be effective upon Your acceptance of the same (directly or indirectly in electronic form, by signing up on the “Mobile App” or using the Company’s “Website” or by other means and will govern the relationship between you and the Company for your use of the Mobile App and Website.
This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) Rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.
Please read this Privacy Policy carefully. By using the Mobile App or Website, you indicate that you understand, agree and consent to this Privacy Policy.
By providing us your Information or by making use of the facilities provided by us, you hereby consent to the collection, storage, processing and transfer of any or all of Your “Personal Information” and “Non-Personal Information” by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of your Information shall not cause any loss or wrongful gain to you or any other person.
1. Information We Collect and Usage of such information
To avail certain services on our Website and Mobile App, we collect certain information that you provide to us when you use our app as well as our website, such as your name, email address, phone number, and payment information. We also collect information about your device and location, including IP address, device type, and GPS location.
All required information is service dependent and we may use the above said User information to, maintain, protect, and improve Our Services (including advertising services) and for developing new services. We will use the Personal Information You have chosen to provide Us for the purpose for which You provided it. We will not use it for any other purpose without Your consent. We might on occasions, use this information to notify You of any important changes or any special promotions that may be of interest to You. You can opt out from receiving such material at any time by emailing Us and asking to be removed from the notification or mailing list.
Any information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.
2. How We Share Your Information
We may share your information with our drivers and payment processors to facilitate the services we provide. We may also share your information with third-party service providers who assist us with marketing, analytics, or other functions. We do not sell or share your personal information to third parties except for the following:
2.1 It may be necessary by law, legal process, litigation, and/or requests from public and government authorities for us to disclose Users Personal Information.
2.2 We may also disclose information about the User if it is determined by the competent authorities that, for the purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
2.3 We may also disclose information about the Users if it determines that disclosure is reasonably necessary to enforce our terms and conditions or protect its operations or Users. Additionally, in the event of reorganization, merger, or sale we may transfer any and all Personal Information we collect to the relevant third party.
3. How We Protect Your Information
We take reasonable measures to protect your personal information from unauthorized access, unauthorised alteration, disclosure, or use or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including encryption and physical security measures to guard against unauthorised access to systems where we store personal data. Your personal information is never shared outside Company without your permission which is why we use encryption to secure your payment information and restrict access to your personal information to employees and contractors who need to know it.
4. Your Choices
You can control how we collect and use your information through the Mobile app or through Company’s website settings. You can also request to delete your account and personal information at any time. However, please note that we may retain certain information for legal or business purposes.
5. Children's Privacy
Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible.
6. Limitation of Liability
6.1 We are not responsible for any breach of security or for any actions of any third parties that receive the Users Personal Information.
6.2 Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of the User Personal Information, if such loss, damage or misuse is attributable to a Force Mature Event (as defined below).
6.3 A Force Majeure Event shall mean any event that is beyond the reasonable control of us and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, civil disturbances, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, and any other similar events not within the control of the Company and which Company is not able to overcome.
7. Changes to this Policy
We may update this privacy policy from time to time. If we make significant changes, we will notify you through the Mobile app, website as well as through email. Your continued use of the app after the changes have been made indicates your acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about this privacy policy, please contact us through the app or through email provided under contact us section of our website.
9. Grievance Redressal
Redressal Mechanism: Any complaints, abuse, or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to [email protected].
